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I'm a private individual not connected in any way with Roku, TV or internet companies. At the very minimum of once a week, I will be unable to connect my remote to my stick. Cannot believe of the complete lack of professional service at Roku.
I have contacted my internet provider and tv provider several times, and they are not the problem. Oh, when they send the product no instructions of any kind. To set up the service the customer (dis)service rep could barely speak English - says he is in Southern California and you know that is a lie.
If Roku did not require a credit card on file, then consumers would have to manually enter payment information, giving the consumer time to stop and think before each purchase, and possibly change their minds about the purchase. Consumers who do not have credit cards, purchase Roku products because Roku advertises free content; but then the consumers are not able to access the free content because they do not have a credit card. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.
Roku says, "Watch hit movies, shows, live news, sports and more totally free on The Roku Channel.
I subscribe (pay for) only one channel (Acorn TV) and have had no problems with the monthly billing. I do sometimes have problems with load time of content, which I consider is due primarily to network congestion based on established factors I know about (other users, etc).
One day I saw an ad on TV that said the ROKU unit I was using for Netflix, Amazon and Pandora - also had the ability to connect to You Tube and the You Tube TV I was already buying from Google.TV is not a smart TV but an 8 year old mid size LCD with HDMI connectors.I had no problems with the setup; after that it worked out of the box.Requiring a credit card on file makes consumers more likely to buy movies and pay channels from Roku. All they say is, "contact Roku Express Go," another company to upgrade software to get it going. Make it seem like it's just old software and needs upgrade and service charge of .99 outside company, hooked up with them in some way. They also said older device would not work either in time. You have access to over 500,000 movies and TV episodes from free and paid channels.Roku makes buying is as easy as 'a click', so that consumers don't have to stop and think before they buy. Very suspicious, because they say 2 months additional service free if needed?? You can add streaming services such as Netflix, Hulu, HBO Now, Crackle, Sling TV and more. As a member of the Consumer Affairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions.
I think the Roku should have some apps that the fire stick have to improve to make it better instead of taking the apps away. But there many times when I tried to watch a station or program that was not from my usual small set of channels, that I missed the program entirely.